PatientOp

Give Patients More Ways In.

The Intelligent Front Door.

Capture. Engage. Schedule. Automatically.

patientop.com

Website
Phone
Chat
Booking
Dentrix
Marketing
Reports

The problem

Practices don't lack software.
They lack one system.

The idea

One front door around your practice system.

Dentrix Ascendstays the system of record
Website
Online booking
Chat
AI phone
Alerts
Insights

How it works

Five parts.
One loop.

Every visit creates data. Every insight creates the next action.

Case study

Built with a real practice.

A five-office pediatric dental group in California.

01 · Website

It starts with a website built to convert.

  • In English
  • A page for every office
  • Fast on any phone
  • Booking on every page

02 · Online booking

Booked online. Written straight into Dentrix.

K2D PortervilleBook your child's visit
ChildSofia Martinez
DaySaturday, Oct 4
9:3010:3011:00
Request appointment

By submitting, you agree we may contact you about your appointment and related updates.

Dentrix Ascend · Saturday
9:30
Existing patient
10:00
Existing patient
10:30
Sofia M. · booked online
11:00
11:30
Existing patient

Why online booking wins

The cleanest door: typed, not dictated.

On the phone

"Sophia… S-O-F… no, P-H…"

Online
Sofia Martinez · 03/14/2019

Typed once by the parent, exactly right.

Fewer errors Lower cost per booking Open 24/7

03 · AI phone

A front desk that always answers.

English & Spanish Books, moves, cancels Writes to Dentrix Day and night

Safe and human

Safe with data. Human when it matters.

Parent calls
Identity verified
Change handled
Needs a person
Office open
Transfer
After hours
Callback

04 · Alerts

Every alert goes to the right inbox.

PatientOp
Front deskNew bookings and callbacks
OperationsSystem issues, flagged instantly
Office managersClosures and schedule changes

05 · Insights

Real case: the data found a lost day.

1Data

Online booking showed no Monday openings at one office.

2Analysis

Its schedule setup was missing Mondays.

3Action

Fixed in a single step.

4Result

A full day of capacity back online.

By the numbers

2,700+

patient calls handled
by the AI phone

New visits, reschedules, cancellations, confirmations and questions.

1,000+

appointments booked
without the front desk

Online and by phone, straight into Dentrix Ascend.

Handled for the front desk, in English and Spanish, day and night.

Beyond the front door

Every step of the patient journey.

From the first search to the next visit.

Attract

See which source brings real visits.

Booked appointments by source

Google search42%
Maps23%
Referrals18%
Social & ads11%
Community events6%

Chat

A chat that books the visit.

Kids2DentistOnline now
Do you have anything Saturday for my two kids?
Yes. Porterville has 9:30 and 10:00 AM. Book both, back to back?
Perfect, please.
Done. Both visits are booked. Confirmation sent by text.

Visit readiness

Ready before they walk in.

Appointment confirmed Forms completed Insurance on file Directions sent
Sofia's visit is tomorrow at 10:30 AM. Reply C to confirm.
C
Confirmed. Save 10 minutes: complete her forms here. k2d.link/forms
Look for the yellow building on Henderson Ave.

Re-engagement

Refill every canceled chair.

Cancellation
Waitlist match
Text offer
Chair filled
Recall reminders Reactivation Review requests

Insights

Analytics that tell you what to do.

Strengths

Online bookings up 18% this week, led by Saturdays.
34 after-hours callbacks, all closed within a day.

To improve

27% of transferred calls go unanswered between 10 and 12 AM.
ActionReview front-desk coverage, 10 to 12
OwnerOffice manager
DueFriday

Integrations

Built on the Dentrix Ascend API.

PatientOp
Dentrix AscendLive
Scheduling API
Phone systems
Any PMS with an API

Multi-location

Five offices today. One setup per office.

HoursLanguagesProvidersRules

Set once per office. Add the next office without rebuilding anything.

For partners

Your platform. Our front door.

Embedded

Inside your product, under your experience.

White-label

Your brand, our system underneath.

Co-sell

We bring it to practices together.

PatientOp

Let's open the front door
for your practices.

Next step: a 30-minute working session to scope a pilot.

patientop.com